Frequently Asked Questions
Getting Started
Where can I find a distributor?
You can find a list of our distributors here
Can I become a distributor?
Thank you for your interest! We have specific requirements that must be met to be considered before authorised distributor for Vetafarm. You can email your business request to sales@vetafarm.com.au and we will be in touch with you.
Where can I buy Vetafarm products?
As we don’t sell direct to public, please visit our storefinder to find your nearest stockist.
What are your customer service hours?
Our customer service hours are 8:00am until 4:30pm Monday to Thursday, and 8:00am to 2:30pm on Fridays. We are closed on weekends and public holidays.
Do you have product samples to try?
Yes! Contact us with your full name, phone number, species of animal, address and product type and we will be glad to provide some samples for you.
Will you sponsor our club/society/event?
We love supporting our local communities. Please get in touch with our team to discuss the possibility of sponsorship.
I have a complaint - how do I lodge it?
We’re eager to fix this for you! Please contact us with your product, batch no. and issue with any relevant photos and our quality team will get to the bottom of it.
Bird Products
Which birds can I use Avimec on?
Avimec is only registered for use on budgerigars.
Can I use Wormout Gel, Avian Insect Liquidator or Coccivet on my poultry?
Whilst these are very safe products, they are not registered for use in food producing animals. We do not recommend their use in egg-laying or meat poultry, or provide any withholding information.
Do you use natural colours and dyes in your Nutriblend Pellets? We use human-grade food colours and flavours.
We use human-grade food colours and flavours.
Why does my bird only eat certain colours of Nutriblend Pellets?
Each colour pellet is a different flavour. Red is raspberry, green is apple, blue is blueberry and yellow is plain/unflavoured. Your bird may favour one colour/flavour over another, eating all of those ones first!
How do I get my bird to eat Vetafarm pellets?
Birds need to be converted on to pellets, as they often don’t initially recognise them as food if they have been on a seed diet. Visit our Conversion Guide to learn how.